Communicate Fearlessly.
AI Agents, Fax & Integrations Built Into The Phone System You Already Sell
Calldacity gives your customers an AI Agent that answers, routes and books on the phone systems you already sell, starting with NetSapiens, plus fax, CRM integrations and a full communication hub. Sell it under your brand and set your own pricing.
30-day partner trial. No card needed.
Program It Once
No Double Programming. No Second System.
Most AI receptionists are a separate product you configure from scratch, then keep in sync with the phone system by hand. Calldacity starts from the phone system you already run.
Reads Your Real Phone System
Setup pulls the domain’s users, call queues and auto attendants from NetSapiens, so the AI Agent recommends real transfer targets like the Sales queue and suggests a free extension for itself.
One Schedule, Not Two
Business hours become phone-system time frames. Calldacity reuses a matching time frame or creates one, and the after-hours flow runs on that same schedule. Change the hours once and both stay in step.
Live On The Switch
Going live provisions the AI Agent’s user and extension on the phone system for you. During calls it reads the live directory, colleague presence and queue status before it transfers.
State-Based AI
Your Call Flow, Not One Long Prompt
Every AI Agent is a flow of states: greeting, routing, booking, qualifying, transferring. Each state has its own instructions and only the tools you allow in it, so the AI Agent stays on script and is far less likely to fire the wrong action at the wrong moment.
- Routing rules decide where calls go: caller ID, area code, the caller’s answers, language, and open, closed or holiday hours
- Details collected in one state carry forward to the next and into your texts, emails and webhooks
- A separate after-hours flow runs on the same schedule as the phone system
How state-based flows work → State based vs prompt engineering
The Platform
Everything Your Customers Need, One Partner
AI Agent
Voice AI that answers, routes, books, qualifies and texts, built from state-based flows.
AI Chatbot
The same flows and tools on your customer’s website chat and text line.
Integrations
CRM, calendar and help desk actions during the call, plus logging after it.
Early Access
Fax
Send and receive secure fax from the web, email, desktop and mobile apps.
Coming Soon
Enhancement Bundle
Number reputation, visual voicemail, Sticky 911, Sticky Agent, Teams presence icons and NAT detection.
Calldacity Connect
Calling, meetings, chat and texting in one client for your NetSapiens users.
Why Calldacity
Compared With A Typical AI Receptionist
| Calldacity AI Agent | Typical single-prompt AI receptionist | |
|---|---|---|
| Conversation design | Visual state-based flows, tools scoped to each step | One prompt and every tool on every turn |
| Call routing | Rules you set: caller ID, area code, answers, language, business hours | Left to the AI’s judgement |
| Phone system setup | Reads your directory, queues, presence and time frames | Configured separately and kept in sync by hand |
| During the call | Books, creates leads and tickets, texts the caller, runs your tools | Answers questions and takes messages |
| Channels | One flow for voice, web chat and SMS | Often voice only |
| Selling it | White label with partner-set pricing | Sold direct under the vendor’s brand |
| Trying it | 30-day partner trial, no card | Demo request |
Security & Compliance
Security And Compliance Built In
- HIPAA Ready
- SOC 2 Type II
- AES-256 encryption at rest, TLS 1.2+ in transit
- US or Australian hosting, more regions on request*
*Regional processing depends on the AI providers selected for each agent.
Help When You Need It
Documented, Step By Step
Setup guides, flow design articles and integration walkthroughs live at support.calldacity.com.
Communicate Fearlessly
Give your customers an AI Agent, fax and integrations on the phone system they already trust. Start a free 30-day partner trial, and your install code is ready in about a minute.